HOW THE 7 DAY MONEY BACK GUARANTEE PROGRAM WORKS
The 7-Day Money Back Guarantee program relies on the Seller's description and the 63-Point System Check inspection we carry out on every Item prior to listing it for sale.
When purchasing an Item from websites like RVTrader, MachineryTrader, Boattrader, Boats, Craigslist, Kijiji, or Gumtree, the Buyer primarily relies on the Seller's description. This is what prompts the Buyer to travel and visually inspect the Item. Surveys indicate that a significant percentage of Items sold on free classifieds websites such as Craigslist, Kijiji, or Gumtree end up being rejected due to misrepresentation. After a visual inspection, the Buyer often decides to search elsewhere.
As a Customer-oriented company, we have devised a straightforward yet effective method to provide Buyers with the peace of mind they need for online purchases. When it comes to Items sold through Prime Auto Center, our team compares the Seller's description with the actual Item that comes into our possession before listing it for sale. If the listing description is incorrect or does not align with our Inspection Report (63-Point System Check) conducted upon the Item's arrival at our storage facility, we instruct the Seller to relist the Item with the accurate description..
To minimize the chances of failed transactions or returns, we have implemented certain measures. When Sellers arrive at our storage facility, they are required to present a driver's license or any other government-issued photo ID. This step ensures that stolen Items are not sold. Additionally, checks will be mailed exclusively to the provided address after the sale has been completed.
Upon delivery, Buyers undergo a Pre-Delivery Inspection (PDI) conducted by an Prime Auto Center Technical Inspector. This inspection aims to showcase the condition of the Item at the time of delivery. During the PDI, Buyers have the opportunity to ask any specific questions regarding operation and usage, conduct test drives, or even bring their own mechanic to the site. It is important for Buyers to keep the PDI report until the conclusion of the 7-Day Money Back Guarantee program as it will be required in the event of a return. For further details on the return process, please refer to the Refunds & Returns page.
The 7-Day Money Back Guarantee period commences once the PDI (Pre-Delivery Inspection) is completed, signed by the Buyer, and verified by the Prime Auto Center Technical Inspector.
THE 63-POINT SYSTEM CHECK
Many Buyers lack knowledge about what aspects to inspect when purchasing an Item, which often leads to expensive repairs post-purchase.
At Prime Auto Center, our certified inspectors undergo comprehensive training to surpass the highest industry standards. They prioritize professionalism and effectively communicate their findings to clients. Our inspection process is known for being the most thorough in the industry, built upon years of experience.
Before being consigned, all Items are carefully examined by our Technical Inspection Team upon arrival at the storage area. This includes verifying clear title, assessing the physical condition, identifying electrical and mechanical malfunctions, and checking for any accident history, among other factors.
Heavy Equipments, Vehicles, Cars, Boats, RVs, Travel Trailers, ATVs and Motorcycles will go through an additional background check (ex: history reports, ownership status, etc.).
Note: Items that don't pass our inspection, will not be listed for sale. These are usually damaged Items beyond repair, Items that do not pass regular inspection or don't meet state regulations.
TITLES
Prime Auto Center Purchase Protection program provides a guarantee for the title transfer process. Our Title Transfer service is designed to assist Buyers with the registration process from start to finish, ensuring a smooth and hassle-free experience. This service covers all purchases made through our company. As part of the sales process, we involve lien holders such as finance and leasing companies. This ensures that all titles are thoroughly verified, and we guarantee their clarity. According to the Prime Auto Center Terms & Conditions, titles are delivered simultaneously with the purchased Item, providing Buyers with complete documentation at the time of delivery.
- Clear - An Item with a clear title has no accident history or has been involved in a minor accident where the cost of repairs was lower than the Item's write-off value.
- Rebuilt - A rebuilt Item refers to an Item that was previously branded as salvage but has undergone repairs and reconstruction, followed by a reinspection. These Items are drivable; however, the rebuilt brand remains on the Item's title/registration documents permanently.
- Salvage - A salvage Item can be repaired, but the cost of repairs exceeds a predefined amount, often ranging from 75-100% of the Item's value. These Items require a structural safety inspection before they can be driven, and documentation of repairs and sources of repair parts may be necessary based on jurisdiction.
- Irreparable - Irreparable Items are only suitable for use as parts or scrap and cannot be restored to a functional state.
- Theft Recovery - While "stolen" is a status and not a brand, previously stolen Items are often discovered dismantled, vandalized, or destroyed due to arson. Many of these Items are branded and may be deemed irreparable.
- Abandoned - Abandoned Items were left behind by their previous owners. While not necessarily a brand, this status may need to be disclosed in certain jurisdictions.
RETURNS
- Inspect Your Item. Thoroughly examine the Item for any damages that were not present at the time of purchase. Prime Auto Center will only accept the Item for a full refund if it remains in the same condition as it was during the delivery. Please note that if any damages occur during the 7-day period, no return or refund will be accepted.
- Have the documentation prepared. Make sure You have all the necessary documentation ready. This includes proper identification as well as the documents You received during the delivery, such as the Delivery Inspection report, manuals, service history book, and any other relevant paperwork.
- Ensure that You still have the option to return the Item. It is important to ensure that You still have the option to return the Item. Returns are accepted within the 7-Day Money Back Guarantee period. If we do not hear back from You within seven days from the Item delivery date, we will assume that You are satisfied with the Item's condition, and the payment will be released to the Seller. However, if You are not satisfied with the Item's condition, You must file a complaint and request a full refund for the transaction.
Find out more about the conditions to be met before the Buyer may ask for a refund.
- You can be sure You are paying the right price. When purchasing certified pre-owned vehicles through Prime Auto Center, You can be confident that You are paying the right price. Our vehicles are in superior condition and backed by industry-leading guarantees. Despite their exceptional quality, our prices are typically at or below average retail, ensuring that You receive excellent value for Your investment. The price couldn't be more suitable!
- If for some reason there is something wrong with the Item. In the rare event that there is an issue with the Item, although we don't anticipate it, we take thorough measures to ensure its condition before listing it online. Our pre-owned Items undergo a rigorous safety inspection, and if any issues arise, we either report them or have them fixed at the Seller's expense. If a mistake is made or something is overlooked, rest assured that we will address it promptly. Every Item sold through our services is protected by our 7-Day Money Back Guarantee program. With such comprehensive guarantees in place, how can You go wrong?
- You must like the Item. We have made every effort to accurately evaluate Your requirements and provide You with an Item that meets Your expectations. However, we understand that mistakes can happen on both sides. If, for any reason, You are dissatisfied with the Item, You have the option to return it within 7 days from the time of delivery, and we will provide You with a full refund. Your satisfaction and peace of mind are our top priorities, and we strive to ensure that You feel safe and confident in Your purchase.